EASY RETURN WITHIN 14 DAYS

For your convenience, you can lodge your return or exchange with us online via our RETURNS PORTAL.

You just need your order number and the email address you used for the order.

RETURNS POLICY

All returned items must be posted back to us within 14 days from the date received in original condition (unworn and unwashed).

Full priced items (including pre-orders) are eligible for exchange or refund provided the item is returned within 14 days unwashed and unworn.  This includes full priced items purchased using the 10% first order sign up discount.

Sale items are eligible for exchange or credit only (ie no refund). This includes full priced-items purchased during a short term promotion eg. end of season or Boxing Day sale.  The credit note for a returned item must be used within 12 months of issue.

Afterpay items
The same rules as above apply for Afterpay purchases however, they unfortunately cannot be exchanged (instead you can return and then repurchase). 

Earrings
We do not accept returns of earrings for hygiene purposes.  All earring sales are final. 

We want you to be 100% satisfied with your order. Please get in touch with any queries regarding your online purchase or return.

Contact FMO
hello@frockmeout.com.au
www.facebook.com/frockmeout
Instagram @frockmeout  
Phone (08) 8272 6159 during studio hours or leave us a message there.