We want you to be happy with your new FMO piece!  If something isn’t right you have 12 days from the day you receive your parcel to get it in the post to return it to us for an exchange, credit or refund.  

IT'S SO EASY TO RETURN!

For your convenience, you can lodge your return or exchange with us online via our RETURNS PORTAL, print your post label and stick it onto your reused FMO postage bag and drop off to your nearest post box or post office.

If you don't have a printer at home you can email the label to your local post office (or show them the email on your phone) and they will print it for you there.

Our full returns policy is listed below.  

When you are ready head to the RETURNS PORTAL which will take you through the process of requesting your exchange, credit or refund.  You just need your order number and the email address you used for the order.

VISIT OUR RETURNS PORTAL HERE.

RETURNS POLICY

REFUNDS vs EXCHANGE/CREDIT NOTE ONLY

All returned items must be posted back to us within 12 days from the date you received in original condition (unworn and unwashed).

For full priced items (including pre-orders) if you're not happy we offer an exchange or a full refund provided the item is returned within 12 days unwashed and unworn.  This includes full priced items purchased using the 10% first order sign up discount.

For items on sale (including full priced items purchased during a short term promotion eg end of season or Boxing Day sale) we offer an exchange or credit only (ie no refund).  

Afterpay items
The same rules as above apply for Afterpay purchases however, they unfortunately cannot be exchanged (instead you can return and then repurchase). 

Earrings
We do not accept returns of earrings for hygiene purposes.  All earring sales are final. 

We want you to be 100% satisfied with your order. Please get in touch with any queries regarding your online purchase or return.

Contact FMO
hello@frockmeout.com.au
www.facebook.com/frockmeout
Instagram @frockmeout  
Phone (08) 8272 6159 during studio hours or leave us a message there.